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  • Mashable. "40 of the Best Twitter Brands and the People Behind Them." Jan. 21, 2009. (July 17, 2011) http://mashable.com/2009/01/21/best-twitter-brands
  • Twitter. "How to Post a Tweet." (July 17, 2011) http://support.twitter.com/groups/31-twitter-basics/topics/109-tweets-messages/articles/15367-how-to-post-a-tweet
  • Twitter. "How to Report Spam on Twitter." (July 17, 2011) http://support.twitter.com/groups/31-twitter-basics/topics/114-guidelines-best-practices/articles/64986-how-to-report-spam-on-twitter
  • Twitter. "The Engineering Behind Twitter's New Search Experience. May 31, 2011. (July 17, 2011) http://engineering.twitter.com/2011/05/engineering-behind-twitters-new-search.html
  • Twitter. "The Twitter Glossary." (July 17, 2011) http://support.twitter.com/groups/31-twitter-basics/topics/104-welcome-to-twitter-support/articles/166337-the-twitter-glossary
  • Twitter. "Twitter Business." (July 17, 2011) http://twitter.com/#!/twitterbusiness
  • Twitter. "Twitter is the best way to discover what's new in your world." (July 17, 2011) http://twitter.com/about
  • Twitter. "What Is a Direct Message? (DM)." (July 17, 2011)http://support.twitter.com/groups/31-twitter-basics/topics/109-tweets-messages/articles/14606-what-is-a-direct-message-dm