Let's say you're shopping online for shoes. After browsing a few stores for just the right pair, you surf over to an article on your favorite news site. There, like magic, an advertisement appears for the very same shoes you were admiring just moments ago. "That's funny," you tell yourself before clicking through to a weather site for the weekend forecast. Then, wedged between sunny Saturday and stormy Sunday, you see yet another ad for the shoes. You're not going crazy; you've just experienced the wonder of custom Internet advertising.
Targeted advertising has been part of the Internet experience since the late 1990s. Back then, companies tried to reach out to consumers online in much the same way they had on TV: by choosing ads that likely appealed to the broadest part of their audience. In other words, since fly fishing shows featured ads for rods and trips to Alaska, then so would fly fishing Web sites. Then, in the early 2000s, Internet advertising got a little smarter. Companies began using browsing habits and other data collected from users to make ads more personalized, and promotions for shoes and all kinds of other products and services began following people across the Web.
Today, custom Internet advertising is widespread, and the public is beginning to notice. According to a 2012 Pew Internet and American Life Project report, 59 percent of Internet users said they observed targeted advertising while surfing the Web [source: Purcell, Brenner, and Rainie]. Some activists see the practice as an invasion of privacy since it relies so heavily on the collection of personal information, but advertisers insist that it's harmless. So, which is it?
How Advertisers Collect Your Information
In order to deliver custom ads, companies first need to know something about you. Here are a few ways they gather that information:
Clickstream Data. In custom advertising, the term clickstream refers to a record of Web pages you've visited. This data is collected using a tiny text file called a cookie, which a site sends to your computer so it can track your movements among its pages (for a more detailed description of this topic, see "How Internet Cookies Work"). There are two types of cookies: first-party cookies, which are sent by the site domain in the address bar, and third-party cookies, which come from other domains that have embedded ads or images on the page. Marketing companies like DoubleClick, which advertise on sites across the Web, use third-party cookies to compile surprisingly complete records of users' browsing habits. This information helps them tailor advertising to specific patrons. For example, if a user's clickstream record includes a lot of sports Web sites, he or she may see more advertisements for team jerseys and game tickets, even when viewing something unrelated, like the weather.
Search Data. A 2011 Pew Internet survey found that 92 percent of adults used search engines when online, so it's no wonder that sites like Google, Yahoo! and MSN have gotten into the advertising business [source: Purcell]. They analyze search terms and user habits to place targeted advertising alongside regular search results and often allow companies to pay them for a higher position among the results for particular keywords. That's why, when you do a search for "sleeping bags," larger outdoor companies often appear first, and advertisements for sleeping bags line the margins of the page.
Profile Data. When you create a profile on a social networking site such as Facebook you probably enter information about your age, religion, education, political views, interests and favorite movies, music and books so your friends can get to know you better. What you may not know is that these sites also use that data to provide you with custom advertising. For example, if you list one of your interests as "board games," don't be surprised to see ads for Scrabble, Monopoly or Life.
Is custom advertising an invasion of privacy?
Understandably, Internet users have shown concern about the tactics used by marketing companies who provide custom ads. After all, these companies gather a great deal of information about millions of different people around the world. Then they use it to place ads that can make it seem eerily like someone's looking over your shoulder.
Much of the controversy surrounds the collection of data using third-party cookies, which can help compile a pretty complete log of a user's browsing history. Critics of this practice fear that such records could be combined with identifying information like names, addresses and phone numbers. After all, who wants the fact that you checked out a list of the top 10 hottest women alive floating around on the Web where grandma might find it? It's highly unlikely that such a thing would ever happen, though: Marketing companies are very wary of engaging in such practices, largely because of the criticism it would attract.
If cookies and other methods of data collection still bother you, consider this: Revenues from ads allow users to surf many Web sites free of charge. Marketing companies argue that giving up some of your privacy for the sake of advertising is simply the price you pay for this service. Without data collection, ads would be less personalized and therefore less lucrative, causing a loss in revenue that could cause more Web sites to charge for their content. If nothing else, custom ads bug you about something that you might actually want instead of pestering you about something you would never purchase.
If you still don't feel good about all this, you'll be glad to know that you can disable cookies on any Internet browser. This setting is usually found in your browser preferences under the "security" or "privacy" tab. Other ways to limit data collection are more drastic: Avoid performing Internet searches, making online purchases and creating social media profiles. But what fun would that be?
As advanced as the technology is, custom Internet advertising doesn't always get it right. Imagine that you're a man who shopped online to buy your wife a dress for her birthday. Now you're likely to get dress advertisements for a few weeks until the marketing companies realize that you aren't a reliable women's clothing customer. Just recently, while researching this article, I came across some poorly-targeted advertising. The ad was trying to sell me a Lexus ES, which retails for about $36,000. Sure, that's cheap for a Lexus, but let's just say my six-year-old American hatchback suits me much better.
More Great Links
- Baird, Eleanor Coumont. "Targeted Online Advertising: Persuasion in an Era of Massless Communication." Master's Thesis. June 2008. (Sept. 20, 2012) dspace.mit.edu/bitstream/handle/1721.1/44213/294909115.pdf
- Google Chrome. "Manage Cookies and Site Data." 2012. (Sept. 20, 2012) http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
- Manjoo, Farhad. "The Uncanny Valley of Internet Advertising." Slate.com. Aug. 23, 2012. (Sept. 20, 2012) http://www.slate.com/articles/technology/technology/2012/08/the_uncanny_valley_of_internet_advertising_why_do_creepy_targeted_ads_follow_me_everywhere_i_go_on_the_web_.single.html
- Penenberg, Adam L. "Cookie Monsters." Slate.com. Nov. 7, 2005. (Sept. 20, 2012) http://www.slate.com/articles/technology/technology/2005/11/cookie_monsters.html
- Purcell, Kristen. "Findings: Search and Email Remain the Top Online Activities." Pew Internet and American Life Project. Aug. 9, 2011. (Sept. 20, 2012) http://www.pewinternet.org/Reports/2011/Search-and-email/Report.aspx
- Purcell, Kristen, Joanna Brenner, and Lee Rainie. "Targeted Advertising: 59% of Internet Users Have Noticed It, but Most Don't Like It." Pew Internet and American Life Project. March 9, 2012. (Sept. 20, 2012) http://pewinternet.org/Reports/2012/Search-Engine-Use-2012/Main-findings/Targeted-advertising.aspx
- Tynan, Dan. "Are Custom Ads Getting Just a Bit Too Personal?" PCWorld. Oct. 31, 2010. (Sept. 20, 2012) http://www.pcworld.com/article/209348/are_custom_ads_getting_just_a_bit_too_personal.html
- Vega, Tanzina. "Online Data Helping Campaigns Customize Ads." The New York Times. Feb. 20, 2012. (Sept. 20, 2012) http://www.nytimes.com/2012/02/21/us/politics/campaigns-use-microtargeting-to-attract-supporters.html
- Whoriskey, Peter. "Every Click You Make." The Washington Post. April 4, 2008. (Sept. 20, 2012) http://www.washingtonpost.com/wp-dyn/content/article/2008/04/03/AR2008040304052.html
- Yglesias, Matthew. "Me Want Cookies!" Slate.com. March 5, 2012. (Sept. 20, 2012) http://www.slate.com/articles/business/moneybox/2012/03/apple_vs_google_the_war_over_third_party_cookies_.html