10 Differences Between Macs and PCs


Customer Satisfaction

Some consumers prefer the Help Desk at Mac stores over a telephone conversation about a problem with a PC.
Some consumers prefer the Help Desk at Mac stores over a telephone conversation about a problem with a PC.
Spencer Platt/Getty Images

Probably the most striking difference between Macs and PCs is in customer satisfaction. In the most recent surveys conducted by both PCWorld and PCMag, readers chose Apple computers over every single brand of PC available. Macs scored high marks in categories like reliability, service experience and even phone hold time. The only category in which Mac scored low was percentage of laptops needing repairs. It didn't seem to matter, though, as Mac also topped the category, "likelihood of recommending."

These high rankings are probably due in part to the way that Apple provides service. At a time when many PC manufacturers have shipped their service centers overseas, Mac users can get face-to-face assistance from a technician at the Genius Bar help desk located in any Apple Store.

It also helps that Apple has a centralized identity. If you have a problem with a Mac computer, whether it's the hardware or the operating system, you can go to the Genius Bar. But what happens if your PC is on the fritz? You might have to speak to two or more companies just to identify the underlying problem.

In the end, the choice of PC or Mac depends upon you more than anything else. Declaring that one is better than the other is like saying oranges are better than -- well, you know.

Related Articles


  • Apple. "Apple Introduces Boot Camp." April 5, 2006. (Aug. 19, 2011) http://www.apple.com/pr/library/2006/04/05Apple-Introduces-Boot-Camp.html
  • Apple. "Apple Retail Store." 2011. (Aug. 19, 2011) http://www.apple.com/retail/storelist/
  • Apple. "Apple to Open 25 Retail Stores in 2001." May 15, 2001. (Aug. 19, 2011) http://www.apple.com/pr/library/2001/05/15Apple-to-Open-25-Retail-Stores-in-2001.html
  • Arthur, Charles. "Apple Computer Sales Grow Faster Than PC Sales for Five Years--But Why?" The Guardian. May 24, 2011. (Aug. 19, 2011) http://www.guardian.co.uk/technology/blog/2011/may/24/apple-sales-growth-pc-market
  • Bertolucci, Jeff. "2010 Reliability and Service Survey: Desktops." PCWorld. Nov. 28, 2010. (Aug. 19, 2011) http://www.pcworld.com/article/211081/2010_reliability_and_service_survey_desktops.html
  • Bertolucci, Jeff. "Reliability and Service: Laptops." PCWorld. Nov. 28, 2010. (Aug. 19, 2011) http://www.pcworld.com/article/211402/reliability_and_service_laptops.html
  • Bloomberg Businessweek. "Who is Jonathan Ive?" Sept. 25, 2006. (Aug. 19, 2011) http://www.businessweek.com/magazine/content/06_39/b4002414.htm
  • Consumer Reports. "Computer Brands." August 2011. (Aug. 19, 2011) http://www.consumerreports.org/cro/electronics-computers/computers-internet/computers/computer-buying-advice/computer-brands/computer-brands.htm
  • Cyran, Robert and Wei Gu. "Apple Will Shine in 2011, if Not as Blindingly." The New York Times. Jan. 2, 2011. (Aug. 19, 2011) http://www.nytimes.com/2011/01/03/business/03views.html
  • Elmer-DeWitt, Philip. "Inside Apple's Industrial Design Lab." CNN Money. Nov. 7, 2009. (Aug. 19, 2011) http://tech.fortune.cnn.com/2009/11/07/inside-apples-industrial-design-lab/
  • Elmer-DeWitt, Philip. "Where in the World Are Mac Sales Growing? Everywhere." CNN Money. May 22, 2011. (Aug. 19, 2011) http://tech.fortune.cnn.com/2011/05/22/where-in-the-world-are-mac-sales-growing-everywhere/
  • Fried, Ina. "Apple to Sell Macs at Best Buy." CNET News. July 30, 2003. (Aug. 11, 2011) http://news.cnet.com/2100-1040-5057736.html
  • Gottesman, Ben. "Readers' Choice Awards 2011: Desktops and Laptops." PCMag. April 27, 2011. (Aug. 19, 2011) http://www.pcmag.com/article2/0,2817,2384242,00.asp
  • Griggs, Brandon. "Mac vs. PC: The Stereotypes May Be True." CNN Tech. April 22, 2011. (Aug. 19, 2011) http://articles.cnn.com/2011-04-22/tech/mac.pc.users_1_mac-users-pc-fans-pc-people?_s=PM:TECH
  • Hesseldahl, Arik. "Mac vs. PC: What You Don't Get for $699." Bloomberg Businessweek. April 15, 2009. (Aug. 11, 2011) http://www.businessweek.com/technology/content/apr2009/tc20090415_602968.htm
  • Hunch. "Mac vs. PC: A Hunch Rematch." April 21, 2011. (Aug. 19, 2011) http://blog.hunch.com/?p=45344
  • McCracken, Harry. "Mac Security Threats: How Vulnerable is Apple?" Time Business. June 2, 2011. (Aug. 19, 2011) http://www.time.com/time/business/article/0,8599,2075218,00.html
  • McCracken, Harry. "Mac vs. PC: Which Is Right for You?" Time Business. Dec. 7, 2010. (Aug. 19, 2011) http://www.time.com/time/business/article/0,8599,2035577,00.html
  • McCracken, Harry. "PC vs. Mac: The Straight Scoop." FOXNews. Feb. 23, 2010. (Aug. 19, 2011) http://www.foxnews.com/scitech/2010/02/23/pc-vs-mac-the-straight-scoop/
  • Steam. "Store." 2011. (August 19, 2011) http://store.steampowered.com/
  • Suarez, Paul. "Mac vs. PC: Stereotypes Confirmed." PCWorld. April 23, 2011. (Aug. 19, 2011) http://www.pcworld.com/article/226150/mac_vs_pc_stereotypes_confirmed.html
  • The New York Times. "Apple Incorporated." July 20, 2011. (Aug. 19, 2011) http://topics.nytimes.com/top/news/business/companies/apple_computer_inc/index.html
  • Ulanoff, Lance. "11 Reasons Apple Doesn't Dominate the PC Market." PCMag. Oct. 19, 2010. (August 19, 2011) http://www.pcmag.com/article2/0,2817,2371130,00.asp
  • Watts, Stephen. "The State of Mac Gaming." Macworld. Feb. 5, 2011. (Aug. 19, 2011) http://www.macworld.com/article/157700/2011/02/stateofmacgaming.html
  • Wilson, Ashley Laurel. "Apple's 11 Most Intriguing Computer Designs." PCWorld. May 21, 2009. (Aug. 19, 2011) http://www.pcworld.com/article/165320/apples_11_most_intriguing_computer_designs.html


Is Apple building a hydrogen-powered computer?

Is Apple building a hydrogen-powered computer?

When can we line up at our local Apple Store for our hydrogen-powered iPhones? Or is Apple even building a hydrogen-powered computer? Find out.